FAQ's
FAQ’s
SHIPPING
Always make sure you confirm your mailing address when placing an order. All orders will be shipped to the address that you put as your billing address unless stated otherwise. Jewelry by Lil Bit is not responsible for orders shipped to the wrong address on your order. WE WILL NOT REFUND OR RESHIP YOUR ORDER DUE TO YOUR ADDRESS ERROR.
NO CANCELLATIONS can be made to any order after it has been purchased.
Jewelry by Lil Bit isn't responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. Jewelry by Lil Bit does not hold responsibility for packages that state have been delivered.
RETURNS/EXCHANGES
No returns or exchanges. All sales are final!
How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 18-20 business days after the order has been placed. During the busy holiday season (November - January) NAME JEWELRY orders may be delayed and may take 21-24 business days to arrive to you. This does not apply to other items listed on the site such as beaded jewelry, these items ship out within 7 -10 business days. Once your order is shipped you will receive an email. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not call the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 3-5 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at jewelrybylilbit@gmail.com.
At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day.
If you have not received and email with your tracking number after 30 business days, (ONLY APPLIES TO NAME JEWELRY) please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
What shipping method do you use?
We ship via USPS (United States Postal Service). We offer first class standard shipping to the USA (5-7 business days), International orders may take up to 15 business days or longer to arrive. You may track your order by visiting www.USPS.com.
The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Guarantees are only available with Express mail. First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). Jewelry by Lil Bit is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time-frames.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, or Holidays will be processed on the next business day. Most orders are processed 24-48 hours after receipt. Longer delays may apply depending on volume and time of year (Nov – March).
What will happen if my package is undelivered to my address?
First, please check the status of the tracking number provided to you. If it states your package is undelivered, please email us at Jewelrybylilbit@gmail.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undelivered address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.
Does Jewelry by Lil Bit ship Worldwide?
Yes! We ship Internationally/Worldwide. We also ship to AFO/FPO addresses. All shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military address is complete and correct. Due to military handling time, delivery to some destinations may take up to 21 days.
What payment options do you accept?
We accept payments via Credit Cards and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays. We also accept AFFIRM buy now pay later payments
"Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: //affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers //affirm.com/licenses."
We're Sorry, We Do Not Accept:
COD's
Layaway plan
Personal Checks
Money Orders
**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
Where can I buy Jewelry by Lil Bit near me?
At this time, purchases can only be made online at www.jewelrybylilbit.com.
Do you offer Promotional / Coupon Codes?
Periodically, Jewelry by Lil Bit will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made. The coupon code is entered at check out.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at jewelrybylilbit@gmail.com. Emails from the identified customer at check out will be the ONLY person jewelrybylilbit will correspond with regarding order statuses. Messages received to any jewelrybylilbit social media site regarding order updates will be directed to send the order number and question(s) to jewelrybylilbit@gmail.com.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situation’s we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other case’s that may not be possible. In either case, we will need the incorrect item returned to us in new and in unused condition. All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, JewelrybyLilBit will not be responsible for the items.
Repairs
Jewelrybylilbit will accept preapproved repairs from Jan 15 - Nov 15 each calendar year sent to my post office box.
Preapprovals received after Nov 16th will not be honored and will be returned to sender.
Nov 16th - Jan 14 repairs will not be honored due to the demand of the holiday season and any correspondence received during this timeframe will receive a standard message with the date that repair(s) will start back up and to reach back out at that time.
To get a repair approved please email Jewelrybylilbit@gmail.com.
In the subject line please write in REQUEST FOR REPAIR along with a photo of the item(s) you are requesting for repair. Each repair will be preapproved or denied on a case by case situation. If more than half of the beads in your repair need to be replaced, the repair will be denied and the recommendation will be to purchase a new set. If you are requesting a duplicate name earring, the repair will be denied and the request will be to purchase a new pair.
If your repair is approved please make sure to ship your repair within two weeks of the approval email. This will be closely monitored so that the number of repairs coming in will not be overwhelming.
After my order is submitted, can I make changes to it?
We will attempt to make the change to your order within the same day your order is made. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund. Please email jewelrybylilbit@gmail.com.
Additional information regarding orders
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.